Job Description
To lead, manage and control collection strategies, and to empower staff to maximize collection effectiveness and efficiency.
Qualifications
- A Bachelor's Degree in Business or related.
- A Postgraduate Diploma will be an advantage
- A Driver's License non-negotiable.
Additional Information
Experience
- 5 years collection experience 5 of which 2 years should be leadership experience.
Key Impact Areas
- Conduct regular workflow audits to identify trends, patterns or exceptions of workflow by being operationally involved and monitoring Rehabilitation Call Centre Calls that could influence the operational strategy.
- Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
- Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
- Identify training needs by conducting regular skills gap analysis and upskill staff through facilitating upskilling workshops to improve their overall effectiveness.
- Grow the Rehabilitation talent pool by coaching and developing Rehabilitation Officers for sustainable and resilient succession due to the high staff turnover.
Behavioural Competencies
- Directing People
- Empowering Individuals
- Interpreting Data
- Making Decisions
- Resolving Conflict
Technical Competencies
- Coaching and Mentoring
- Electronic Communications & Devices
- Knowledge of P&C Policies & Procedures
- Performance Management
- Query Resolution
