Team Leader Quality Assurance

2-4 Years

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Early Applicant

Job Description

Job Description

Lead the Quality Assurance (QA) team in monitoring quality processes and delivering actionable feedback
Design and implement sampling strategies to ensure accurate and representative quality assessments
Organize sample distribution and track evaluation completion in line with Service Level Agreements (SLAs)
Guide and mentor QA team members on evaluation methods and effective feedback delivery
Collaborate with Team Leaders, Trainers, and other key stakeholders to address quality-related matters
Oversee QA team performance and produce regular reports on evaluation outcomes and feedback impact
Support the creation and refinement of Standard Operating Procedures (SOPs) and initiatives to enhance service quality

Requirements