Team Leader Desk Collection

Job Description:

• Managing, evaluate, and monitor team performance
• Provide guidance and coaching to enhance team members skills and productivity
• Ensuring compliance with regulations and implementing strategies to maximize collection efficiency
• Create report for Desk Collection activities and check the accuracy of billing results reports
• Collaborate with other departments to enhance overall collection strategies
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures

Requirements:

• Minimum Bachelor Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication, negotiation, and leadership skills
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities