Team Leader Customer Support Bahasa Indonesia Fintech - Surakarta
Team Leader Customer Support Bahasa Indonesia Fintech - Surakarta
TP Conseil- Posted 5 days ago
- Be among the first 10 applicants
Job Description
Qualification
- Graduate in any major with minimum diploma.
- GPA 2.75 minimum.
- Willing to work in shifting schedules, has experience in same role.
- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
- must have a minimum of 6 months to 1 year experience in the same role as Team Leader in the Customer Service industry
- Must have an experience in sales roles
- Having handled a fintech customer support before will be a plus point
- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
More Info
Key Skills
About Company