Team Leader Customer Service (Yogyakarta)

Job Descriptions :

▪️ Monitoring daily task team

▪️ Managing staff performance, including conducting perfomance evaluations and providing feedback and coaching

▪️ Monitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer service

▪️ Provide reporting and analytical information (Especially Case) to Manager

Requirements :

▪️ Minimum Bachelor Degree ( S1) from any major

▪️ Familiar with Customer Service KPI

▪️ Excellent communication skills in both written and spoken

▪️ Familiar with call center software and analytics tools

▪️ Willing to work in shifting time and public holiday

▪️ Fleunt in English and Zendesk System is plus point

▪️ Able handle large team ( more than 10 member)

▪️ Able to supervise & monitoring different task

▪️ Problem solving and team player

▪️ Placement in Yogyakarta