Team Leader Customer Service - Yogyakarta
Team Leader Customer Service - Yogyakarta
Bumame Farmasi1-3 Years
- Posted 19 hours ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Lead, supervise, and support the Customer Service team in daily operations
- Monitor team performance and ensure KPIs are achieved
- Handle customer escalations and provide appropriate resolutions
- Act as a bridge between management and the Customer Service team
- Ensure compliance with company policies, procedures, and SOPs
- Adapt to operational changes and implement new workflows effectively
- Provide coaching, guidance, and performance feedback to team members
- Bachelor's degree (S1) in any major
- Minimum 1 year of experience as a Team Leader or in a supervisory role
- Experience in telesales is highly preferred
- Strong leadership and communication skills
- Customer service-oriented with excellent problem-solving abilities
- Fast response and able to multitask in a dynamic environment
- Proficient in Microsoft Office
- Able to work in shifts
- Flexible and adaptable to changes in workflows and SOPs
- Accustomed to working with KPIs
- Willing to be placed at Bumame Yogyakarta
More Info
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