Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful
Maintain relationships with customers and help customers solve technical and non-technical problems
Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best
Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process
Organize customer schedules for training
Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process
Requirements
Min Education Bachelor/Diploma or equal
Minimum 1 - 2 years experience as Implementer, Trainer, Customer Onboarding, or related position, previous experience from e-commerce or SaaS company is a huge advantage
Good proficiency in operating Ms. Office (Ms, Word, MS. Excel).
Outstanding verbal and written communication skills
Strong customer focus and ability to manage customer expectations.
Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
