System Engineer

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Early Applicant

Job Description

Responsibilities

Monitor and ensure the optimal performance of ATMs, CRMs, and related banking devices.
Analyze and perform initial handling of alerts or incidents generated from ATM monitoring systems.
Manage and provide basic troubleshooting for TMS or similar platforms.
Review and interpret system logs to identify issues and explain system features to end users.
Coordinate with related teams (network, database, vendors) to resolve incidents and fulfill user requests.
Perform routine checks on Windows Server, MS SQL Server, or Oracle Database to support ATM system operations.
Support maintenance, upgrades, and application deployments related to ATM/CRM machines.
Prepare incident reports, daily activity logs, and improvement recommendations.
Communicate effectively with users and provide clear status updates on issues or service requests.
Work onsite as a dedicated resource to ensure smooth operational support for the client.

Requirements

Experience with ATM monitoring systems or banking technology
Knowledge of TMS or similar platforms
Knowledge of ATM and CRM Machines
Understanding of Windows Server, MS SQL Server or Oracle Database
Ability to read logs and explain system features to users
Basic understanding of networking basics such as IP, ports, and routing
Able to speak English
Strong communication skills and attention to detail
Ability to work on site as a dedicated resource
Preferably domiciled in Bandung or willing to be placed in the Bandung (West Java)