Support Specialist

How to Apply

To apply, simply complete this Google Form: https://forms.gle/v9m7E5GpZDhUMyMM6 . Once you're done, you'll be able to download the full Job Spec and see what we offer.

We review every submission carefully. If your profile matches what we're looking for, we'll reach out within 7 business days to guide you through the next steps.

If you don't hear back from us after that timeframe, it means you weren't shortlisted this time but we truly appreciate you taking the time to apply.

Role Description

This is a full-time remote role for a Support Specialist. The Support Specialist is responsible for managing and progressing learner applications through the Support pipeline. The role ensures all information is accurate, complete, and aligned with college requirements before moving forward. This position involves reviewing application details, resolving missing information through outbound phone call communication, maintaining clean system records, and supporting a smooth workflow from initial submission to approval. It's a detail-driven role that requires clear communication, strong organisation, and consistency in delivering high-quality support.

What We're Looking For

• Minimum 2 years experience in Customer Support, or a similar role that requires confident outbound calling.
• Strong communication and interpersonal skills to assist learners and address inquiries effectively.
• Strong English with a neutral or near-native English accent.
• Confident making outbound calls.
• High attention to detail and accuracy, organised and consistent with documentation.
• Problem-solving and analytical skills to resolve learner challenges and identify potential service enhancements
• Ability to work independently in a remote environment while maintaining high levels of productivity

About My Free Course

My Free Course partners with UK colleges to help adults access funded online learning. Our mission is to connect individuals with government funded learning opportunities by partnering with colleges, providing guidance and support to help every learner succeed. Our team works closely with learners from the moment they apply until they're fully enrolled. We focus on clarity, accuracy, and a smooth learner experience - and we're expanding our team.

Why Join My Free Course

• Clear workflows and structured processes.
• Supportive, collaborative team culture.
• Full training provided - no prior experience with UK colleges required.
• 100% remote role with opportunities to grow based on your performance.
• A mission-driven organisation helping adults access funded education.