Supervisor, IT Support

Company Description

PT Sinar Alfa Omega is a growing cosmetic manufacturing company committed to delivering high-quality beauty and personal care products. Driven by innovation, operational excellence, and continuous improvement, we support our partners in bringing trusted products to market efficiently and responsibly, while fostering a collaborative, performance-driven culture that empowers people to grow, contribute, and create meaningful impact within the industry.

Get to Know the Role

As a Supervisor, IT Support you will play a key role in ensuring the reliability, security, and smooth operation of our company's IT infrastructure and daily technology needs. You will work closely with internal users, cross-functional teams, and external IT vendors to resolve technical issues, maintain IT systems, and support continuous improvements across the organization.

What You'll Do

• Provide daily IT support and troubleshooting for hardware, software, network, and user access issues.
• Manage and troubleshoot the company's CCTV system.
• Manage company email, domain, and basic DNS configurations.
• Manage Microsoft 365 accounts, licenses, and subscriptions.
• Support and monitor internal servers and basic backup activities.
• Troubleshoot LAN, Wi-Fi, router, and switch connectivity issues.
• Manage IT assets, including laptops, PCs, printers, and other IT equipment.
• Coordinate with external IT vendors when required.
• Maintain IT documentation, asset records, and troubleshooting logs.

Qualifications

• Minimum D3/S1 degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience as an IT Support Supervisor or in a similar supervisory role.
• Strong ability to manage multiple IT issues and priorities while demonstrating willingness to learn and adapt to new technologies.
• Strong technical knowledge in: IT hardware & software troubleshooting, Networking, CCTV systems, Microsoft 365, Email & domain management, Basic server administration, IT asset management, User access management
• Able to work effectively in a fast-paced and dynamic environment.
• Willing to be placed in Tangerang City, Banten.

What We Offer

• Competitive compensation and benefits
• Annual bonuses and THR
• Company-covered PPh21 (tax allowance)
• Monthly groceries
• Career growth opportunities within a growing cosmetic manufacturing company
• A supportive and collaborative work environment

We appreciate all applications; however, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Want to know more about our company

Check it out now!

Official Website: www.sinaralfaomega.com

Instagram: @lifeatsao

TikTok: @sinaralfaomega