Job Description
Job Purpose
Intercontinental Exchange (ICE) is seeking a highly motivated, detail-oriented, and results-driven Billing Supervisor to lead a high-performing Billing team in a fast-paced environment. This role is responsible for overseeing end-to-end billing operations across multiple revenue streams, ensuring contractual compliance, driving process improvements, and serving as the primary escalation point for billing-related matters. The ideal candidate will possess strong billing and revenue management expertise, contract interpretation skills, proven leadership capabilities, and the ability to collaborate effectively with clients and cross-functional stakeholders.
Responsibilities
- Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.
- Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.
- Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.
- Monitor billing queues and shared inboxes, ensuring timely and professional responses to customer inquiries.
- Produce and distribute recurring billing status reports, metrics, and management summaries.
- Interpret customer contracts and translate contractual terms into billing configurations and templates.
- Identify and resolve billing discrepancies resulting from contract amendments, service changes, or system issues.
- Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.
- Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations, and Corporate Systems.
- Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.
- Maintain billing SOPs and process documentation.
Knowledge And Experience
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- 8+ years of billing, revenue operations, or finance experience.
- 2+ years of supervisory or people management experience.
- Experience managing high-volume billing activities and diverse customer portfolios.
- Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.
- Strong analytical, problem-solving, and attention to detail skills.
- Contract review and interpretation expertise.
- Excellent verbal and written communication skills.
- Strong customer service, stakeholder management, leadership, coaching, and team-building skills.
- Ability to adapt to changing business priorities in a fast-paced environment.
- Working knowledge of ERP systems; Oracle experience preferred.
- Proficiency in Microsoft Office applications, particularly Excel.
- Knowledge of Oracle Revenue Management and Billing (ORMB), ServiceNow, and Tableau is advantageous.
