Student Retention Specialist

Role Description

The Student Retention Specialist is a full-time, on-site role based in Jakarta, responsible for supporting students throughout their learning journey to improve engagement and retention. This role involves proactively monitoring student progress, identifying early signs of disengagement, and conducting timely outreach via calls, messages, and in-person meetings. The specialist will provide guidance on available program resources, address concerns or barriers to participation, and collaborate with academic, operations, and customer service teams to resolve issues promptly. Daily tasks include maintaining accurate records of student interactions, analyzing retention data, preparing follow-up plans, and contributing feedback to improve the student experience. The role also supports initiatives such as orientation sessions, progress check-ins, and targeted retention campaigns to help students meet their goals and stay enrolled.

Qualifications

* Strong customer-focused mindset with skills in Customer

Retention and Customer Satisfaction.

* Excellent Communication and Interpersonal Skills to build rapport with diverse students and stakeholders.

* Analytical Skills to interpret retention metrics, identify trends, and recommend data-driven interventions.

* Experience in student services, customer success, education, or a related field is preferred.

* Ability to handle difficult conversations with empathy, professionalism, and problem-solving focus.

* Comfort working with CRM or student management systems and basic office software (e.g., spreadsheets, presentations).

* Bachelor's degree in Education, Psychology, Business, Communications, or a related discipline is an advantage.

* Fluency in English and Bahasa Indonesia, with strong written and verbal communication skills.

* Organized, detail-oriented, and able to manage multiple cases and priorities in a fast-paced environment.