Student Retention Consultant

What you will do:

50% sales 50% service

• You will supervise students to help them complete their monthly classes and encourage frequent attendance, ensuring positive learning outcomes.
• You will contact paid students or their parents to introduce relevant product upgrades, promotions, or renewal options.
• You will identify up selling opportunities by analyzing customer preferences and class participation trends.
• You will build and maintain strong, trust-based relationships to increase customer satisfaction and long-term retention.
• You will respond to customer inquiries, provide accurate product information, and handle objections in a professional manner.
• You will work towards achieving or exceeding your sales targets and key performance indicators (KPIs).
• You will log all customer interactions and sales activities accurately in the CRM system to ensure follow-up and continuity.

What makes you a fit:

• Strong track record in sales / renew sales / upselling sales / retention/ existing customer sales
• Money Oriented
• Good at service skills , communication skills, well organized person, customer relation skills
• You are coming from education / hospitality / direct to customer industry as a service person with revenue target
• Fluent in English (7/10)
• Minimum 3 years of experience and bachelor degree
• You will work 6 days in a week with afternoon shift (Dayoff: Tuesday)