Student Counselor

Company Description Golden Gate Education is a long-established overseas education consultancy in Indonesia, supporting students and families in achieving their international study goals since 1996. As a One-Stop Education Center, the organization offers comprehensive services, including university consultation and applications, English test preparation, visa processing, accommodation arrangements, and pre-departure guidance. Golden Gate Education partners with hundreds of universities and institutions across major study destinations such as Australia, New Zealand, the United States, Canada, the United Kingdom, and several countries in Europe and Asia. With offices in 10 major Indonesian cities, the team provides accessible, personalized support to students from diverse backgrounds at every stage of their academic journey. Its mission is to help Indonesian students pursue global education with confidence, clarity, and tailored guidance.

Role Description This is a full-time, on-site Student Counselor role based in Makassar. The Student Counselor will guide prospective students and families through the overseas education process, including study destination selection, university and program matching, and application steps. Daily responsibilities include conducting counseling sessions, explaining admission requirements, assisting with document preparation, and coordinating with internal teams for test preparation, visa support, and pre-departure arrangements. The role also involves maintaining accurate student records, following up with inquiries, providing high-quality customer service, and participating in education fairs, school visits, and promotional events. The Student Counselor will collaborate closely with colleagues to ensure that each student receives clear, ethical, and informed advice aligned with their academic and career goals.

Qualifications

• Counseling skills related to Student Counseling and Career Counseling, with the ability to guide learners in academic and study-abroad decisions.
• Strong interpersonal and Communication skills to engage effectively with students, families, and institutional partners.
• Customer Service orientation with a focus on responsiveness, empathy, and clear information delivery.
• Understanding of Education systems, especially international study pathways and university admission processes.
• Bachelor's degree in Counseling, Education, Psychology, Communications, or a related field.
• Ability to work on-site in Makassar, manage multiple cases simultaneously, and maintain accurate documentation.
• Proficiency in Bahasa Indonesia and English; additional language skills are an advantage.
• Prior experience in student advisory, education consultancy, or related fields is preferred.
• Comfort with basic office software and online communication tools, and willingness to participate in outreach events and occasional weekend activities.