Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)
Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)
ShopeeFresher
This job is no longer accepting applications
Job Description
Job Description:
- Plan and execute project-based tasks focused on improving customer service processes and performance.
- Drive critical projects in a fast-paced environment to achieve key customer service objectives.
- Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
- Track key operational metrics and provide regular updates on business performance and project implementation.
Requirements:
- Ability to analyze data, interpret insights, and translate them into actionable recommendations.
- Strong storytelling and visualization skills for PowerPoint presentations.
- Creative thinker with excellent collaboration and relationship management abilities.
- Strong skills in MS Excel and Google Sheets.
- Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
- Native fluency in Bahasa English proficiency is a plus.
- Eager to learn about and implement process optimization strategies.
- Ability to manage multiple projects and engage with various stakeholders simultaneously.
More Info
About Company
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.