STORE MANAGER - (SURABAYA)
As the Store Manager Victoria's Secret, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and achieving sales targets. This position demands a leader with high enthusiasm, energy, and a passion for driving results. You will utilize your strong knowledge and experience in customer behavior and client telling to create personalized shopping experiences that build customer loyalty and increase sales. You will lead a team, maintain inventory integrity, and ensure the store consistently meets the brand's high standards of service, visual merchandising, and operational excellence
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KEY RESPONSIBILITIE
- S:Leadership and Team Management: Lead, motivate, and develop the store team to achieve high performance. Foster an energetic and positive working environment that promotes teamwork, enthusiasm, and a high level of customer servic
- e.Sales Performance: Drive store sales to meet or exceed targets. Utilize your knowledge of customer behavior and trends to identify sales opportunities, guide the team, and execute strategies that boost revenu
- e.Customer Service Excellence: Ensure that the team delivers an outstanding and personalized customer experience. Utilize strong client-telling techniques to effectively engage with customers and build long-term relationships. Monitor and improve customer satisfaction and Mystery Shopper result
- s.Inventory Management: Maintain a high level of inventory accuracy by minimizing losses, conducting regular stock counts, and ensuring that stock is well-managed. Ensure store stock levels are aligned with customer demand and sales trend
- s.Visual Merchandising and Store Presentation: Ensure the store is visually appealing and aligned with brand standards. Oversee product displays, signage, and store layout to create a dynamic and engaging shopping experienc
- e.Operational Excellence: Oversee all daily store operations, including opening and closing procedures, cash handling, and maintaining store policies. Ensure compliance with all company standards and procedure
- s.Staff Scheduling and Development: Create staff schedules that meet business needs while promoting a healthy work-life balance. Provide consistent feedback, training, and development to help the team grow professionall
- y.Customer Engagement and Relationship Building: Utilize strong client-telling techniques to actively engage with customers, understand their needs, and tailor product recommendations. Encourage repeat business and build customer loyalty through personalized service and brand knowledg
- e.Performance Monitoring and Reporting: Monitor KPIs, such as sales, customer service standards, inventory accuracy, and operational efficiency. Regularly assess store performance and implement strategies to address areas for improvemen
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KEY PERFORMANCE INDICATORS (KPI
- s):Achieve and exceed store sales and revenue targe
- ts.Maintain exceptional customer service standards, as measured by Mystery Shopper reports and customer feedba
- ck.Ensure high levels of inventory accuracy and stock management, reducing shrinkage and maintaining optimal stock leve
- ls.Drive customer loyalty and repeat business through effective client telling and relationship-buildi
- ng.Maintain high visual merchandising standards to ensure the store aligns with brand identi
- ty.Develop a high-performing team with strong product knowledge and customer service skil
ls.
QUALIFICATIONS & REQUIREME
- NTS:Proven experience in retail management, with a strong track record in customer service, sales, and team leaders
- hip.High enthusiasm and energy with a passion for driving sales and customer engagem
- ent.Strong knowledge and experience in customer behavior, client telling, and personalized selling techniq
- ues.Exceptional leadership, communication, and organizational ski
- lls.Ability to manage multiple tasks, prioritize effectively, and make quick decisions under press
- ure.Excellent problem-solving skills and a proactive approach to resolving challen
- ges.Solid understanding of inventory management, retail operations, and visual merchandising princip
- les.Proficiency in Microsoft Office and retail management softw
are.
