Store Manager (Lounge)

We are looking for a Store Manager to ensure smooth, efficient, and well-controlled outlet operations. This role will be responsible for managing daily operations, achieving sales and revenue targets, leading and developing the team, maintaining service quality and customer experience, managing inventory, and ensuring all outlet activities are carried out in accordance with established SOPs.

Requirements

• Minimum 1–3 years of experience as a Store Manager, Outlet Manager, Retail Manager, F&B Manager, or in a similar role.
• Strong leadership and team management skills.
• Proficient in Microsoft Excel or Google Sheets.
• Strong communication and coordination skills.
• Good analytical thinking and problem-solving abilities.
• Strong sense of ownership, responsibility, and attention to operational details.
• Able to work in a fast-paced environment and manage multiple operational priorities.
• Willing to be placed at Jakarta & Bali

Key Responsibilities

Store Operations Management

• Oversee and ensure all daily outlet operations are carried out in accordance with SOPs.
• Ensure outlet readiness before and throughout operating hours.
• Maintain outlet cleanliness, comfort, safety, and service standards.
• Identify and resolve day-to-day operational issues.
• Ensure all facilities and equipment are properly maintained and functioning.

Sales & Revenue Management

• Take responsibility for achieving sales and revenue targets.
• Develop and implement strategies to increase sales and customer spending.
• Monitor sales performance on a daily, weekly, and monthly basis.
• Identify opportunities to improve outlet performance and revenue.

Team Management

• Lead, supervise, and develop the performance of the outlet team.
• Prepare work schedules and assign responsibilities effectively.
• Conduct regular team briefings and performance evaluations.
• Provide training on product knowledge, customer service, and SOPs.
• Ensure all staff consistently follow established standards and procedures.

Inventory & Product Management

• Ensure adequate stock availability of products and other outlet supplies.
• Conduct regular stock and inventory monitoring.
• Ensure proper recording of product receiving, storage, and usage.
• Minimize stock discrepancies, damages, and product losses.
• Coordinate with Warehouse and Procurement teams regarding stock requirements.

Customer Experience & Relationship

• Ensure customers receive excellent service and a positive experience.
• Handle customer complaints and ensure proper follow-up until resolution.
• Gather and analyze customer feedback to improve outlet services.
• Develop activities and initiatives to increase customer engagement and loyalty.

Reporting & Coordination

• Prepare regular reports covering sales, inventory, operational issues, and outlet performance.
• Coordinate with management and relevant departments to support smooth operations.
• Escalate operational issues requiring management decisions.
• Ensure all outlet administration and documentation are properly maintained.