This role requires the candidate to work on-site in Jakarta, Indonesia.
Client Overview
Our client is a rapidly growing company in the home appliances and water purification industry, specializing in premium residential water filtration systems, drinking water purification technology, and smart household water treatment solutions. The company is committed to improving household water quality through innovative purification technologies, modern product designs, and customer-focused service excellence.
With an expanding retail presence across major shopping malls in Jakarta, the company continues to strengthen its direct-to-consumer sales network by delivering personalized product demonstrations, professional consultation, and end-to-end customer support. Operating within a highly competitive retail environment, the organization emphasizes sales excellence, disciplined customer engagement, and exceptional service quality while maintaining a premium brand image across every customer touchpoint.
As part of its continued expansion, the company is seeking an experienced retail leader to oversee store operations, develop high-performing sales teams, and drive sustainable business growth through strong operational execution and customer service excellence.
Job Role
The Store Manager is responsible for leading the overall retail operations of an assigned store, ensuring sales targets, operational standards, customer satisfaction, and team performance are consistently achieved. This role oversees daily store activities, supervises sales personnel, monitors operational compliance, and drives business performance while maintaining the company's premium brand image and customer experience.
Key Responsibilities
- Lead the overall daily operations of the assigned retail store to ensure smooth business execution.
- Achieve monthly and annual sales targets through effective planning, coaching, and performance management.
- Supervise, motivate, and develop the sales team to maximize productivity and sales performance.
- Monitor individual and team KPIs, providing regular coaching, feedback, and performance evaluations.
- Ensure excellent customer service standards and deliver a premium customer experience.
- Oversee product displays, merchandising standards, store cleanliness, and visual presentation.
- Monitor inventory levels, stock movements, and coordinate replenishment with relevant departments.
- Prepare operational reports, sales performance reports, and store activity reports accurately and on time.
- Ensure compliance with company SOPs, operational procedures, pricing policies, and promotional campaigns.
- Handle customer complaints and resolve operational issues professionally.
- Coordinate with Area Managers and internal departments to support business objectives and operational improvements.
- Conduct regular team meetings, product knowledge sessions, and sales training to improve team capability.
Candidate Requirements
- Minimum Bachelor's Degree in any discipline.
- Minimum 3–5 years of experience in retail operations, retail management, or store management, preferably within home appliances, consumer electronics, consumer goods, or related industries.
- Proven experience in achieving retail sales targets and managing overall store performance.
- Experienced in leading sales teams and driving team performance to achieve business objectives.
- Strong leadership, coaching, and people management skills.
- Excellent communication, interpersonal, and customer relationship management skills.
- Strong understanding of retail operations, merchandising, inventory management, and store administration.
- Target-driven with strong analytical and problem-solving abilities.
- Professional appearance with strong organizational and decision-making skills.
- Willing to work on shift schedules, including weekends and public holidays.
- Willing to be assigned to retail store locations across Jakarta.
