Role Purpose
The purpose of the
Retail & Store System Integration role is to serve as the strategic architect of the IOH Retail & Store System (Owned Store, Direct Sales, Partner Store) journey including supporting system such as (POSS, Queueing System, Digital Vending Machine, Siebel, Logistic/ERP), ensuring the application is both a commercial powerhouse and a user-friendly tool.
- Conduct deep-dive assessments of IOH Retail & Store Application Ecosystem (POSS, Queueing Management, Digital Vending Machine) and user feedback to identify friction points within the application, translating complex metrics into actionable development insights.
- Lead an iterative test and learn approach, consistently refining application features to stay ahead of evolving technology and shifting market demands.
- Prioritize the user experience to ensure the application isn't just functional but also fostering trust and stability from daily use by Agent & Customer.
- Ensuring all technical implementations are aligned with broader commercial objectives, contributing to the bottom line and maintaining a competitive edge in the market.
- Orchestrate complex project timelines and coordinate cross-functional teams to deliver high-quality application enhancements on schedule and within scope.
- Scope
Area Of Responsibilities
Key Activities
Software Development & Delivery Leadership
- Lead and manage agile development teams delivering retail platform features
- Oversee the full software development lifecycle (planning, coding, testing, deployment)
Product & Business Alignment
- Work closely with business users to understand feature requirements and business goals
- Translate business needs into clear technical solutions and implementation plans
- Prioritize technical deliverables to balance speed, quality, and value
Platform Modernization & Innovation
- Drive modernization initiatives such as microservices, API-first design, and cloud-native solutions
- Explore and incorporate emerging technologies (e.g., AI/ML, personalization, real-time analytics)
- Promote continuous improvement through innovation and technical excellence
Requirements
Qualification:
- Bachelor's degree in computer science, information technology, or equivalent field.
- Minimum 3 years of experience working in delivering Retail Store Ecosystem (POSS, Queueing System, Digital Vending Machine) and digital solutions, especially on mobile and web-based applications
- Deep knowledge of Siebel CRM, Logistic/ERP & eKYC Biometric Verification Technology
- Deep knowledge of system integration using common communication methods such as SOAP and JSON
- Knowledge and able to work with Agile Approach
- Team player on project-based delivery
- Understanding security principles integrating single page apps, mobile apps, and third-party systems using OAuth2, SSO, JWT.
- Understanding of Microservices architecture and patterns, micro gateway, docker, Kubernetes fundamental.
- Excellent communication and presentation skills and capabilities
- Target oriented problem-solving approach and decision-making capabilities.
- Deep knowledge on navigating the UI/UX requirement using Figma and translates into technical requirements.
Experience
- Minimum 5 years hands-on experience in solutioning, architecting and delivering mobile app and website products.
- Product Development, Product management capability, especially on telecommunication industry
- Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies
- Deep understanding of the telecommunication and competitive landscape in Indonesia
- Highly experienced in leading cross functional teams
Skills
- Agile leaner and responsive to feedback
- Collaborative team player
- Ability to plan holistically
- Quality & Results Orientation
Proactive to ensure goals are met and we stay ahead of the competition
