Sr Officer-Facility Management System

Role Purpose

Oversee facility management systems and digitals initiatives in Hq and Jabotabek Region, including process improvement, data management, reporting and vendor performance monitoring.

Scope Of Work

Area Responsibility:

1. Facility Management System:

• Oversee facility management systems and digital tools used in HQ and Jabotabek Regions.
• Ensure system availability, data accuracy, and proper utilization to support FM operations.
• Coordinate system enhancements and process improvements with relevant stakeholders.
• Maintain FM databases, records and operational documentation
• Support implementation of new systems and digital initiatives.

1. Vendor Performance Management:

• Support the management and monitoring of third-party vendors, particularly soft & hard services providers.
• Monitor compliance with SLA/KPI, and contractual requirements.
• Conduct periodic vendor performance evaluations.
• Follow up corrective actions and service improvement plans.
• Support sourcing and contract governance activities when required.

1. Compliance & Governance

• Ensure FM systems records, and processes comply with company policies and applicable regulations.
• Maintain FM procedures, work instructions, and governance documents.
• Support internal and external audits.
• Monitor compliance related findings and corrective actions.

1. Process Improvement:

• Identify opportunities to improve FM processes and service delivery.
• Support standarization initiatives across HQ and Jabotabek Region.
• Assist in implementation of automation and efficiency improvement initiatives.

Qualification:

• Minimum 5 years of experience in Facility Management, Property Management, Building Management, or Workplace Services.
• Experience in managing FM systems, reporting, data management, or operational performance monitoring.
• Experience in managing outsourced service providers and vendor performance monitoring.
• Experience in process improvement, digital initiatives, or operational governance is preferred.

Related Experience:

• Preferably 5 years of working experience in Building Management, Property & Facility Management.
• Management experience required

Job Responsibilities

Space Planning and Allocation

Maintenance Program Planning

Facilities Operations Management

Contractor Coordination

Budget Management

Compliance and Safety

Skills

Data Management and Operational Reporting

Facilities Maintenance and Operations

Facilities Planning and Space Optimisation

Financial Administration and Control

Governance, Risk and Internal Audit

Office Administration and Procedures

Procurement and Vendor Management

Project and Change Management

Management of Facilities