Monroe Consulting Group Indonesia, an executive recruitment firm, is recruiting on behalf of a leading multinational company in the digital dentistry and medical technology space. As part of its continued expansion in Indonesia, our client is seeking a clinically strong and highly driven Senior Clinical Liaison Specialist to support provider success and clinical excellence across the Indonesian market. The position will be based in Indonesia, with frequent travel to major cities.
Responsibilities:
- Drive clinical excellence by achieving monthly, quarterly, and annual clinical KPIs across Indonesia.
- Partner closely with Sales teams to conduct joint clinic visits, provide case troubleshooting, and support providers requiring deeper clinical guidance.
- Deliver end-to-end onboarding, clinical training, treatment planning support, and workflow coaching to providers.
- Act as the primary point of contact for clinical escalations, ensuring timely and high-quality clinical support.
- Conduct clinical and product training for providers, internal teams, and distributors, including workshops, webinars, and speaker-led programs.
- Build and maintain strong relationships with dental universities, academic institutions, professional associations, and Key Opinion Leaders (KOLs).
- Collaborate cross-functionally with Sales, Marketing, and Customer Success to strengthen utilization, adoption, and market growth.
- Ensure compliance with clinical governance, quality standards, and ethical practices, including product feedback and documentation.
Qualifications:
- Doctor of Dental Surgery (DDS) or equivalent dental degree.
- Minimum 2 years of clinical experience, with at least 1 year in a corporate, training, or customer-facing role.
- Strong clinical and diagnostic foundation, particularly in general dentistry.
- Excellent communication, presentation, and stakeholder management skills.
- Proficiency in English and Bahasa Indonesia.
- Willingness to travel frequently and work in a field-based role.
Preferred:
- Experience in clear aligners, orthodontics, or digital dentistry.
- Background in conducting clinical training, workshops, or education programs for dental professionals.
- Strong capability in case assessment, treatment planning, and digital workflows.
- Proven ability to work cross-functionally and manage multiple stakeholders effectively.
