Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
Customer Insight Analytics: Systematically record and analyze case data and feedback to identify trends, providing the business with actionable insights to improve service quality.
Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
Requirements:
Who We Are Looking For:
Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.
