Spa & Lifestyle Supervisor

Company Description

Taken from Javanese culture, the word Tentrem refers to a feeling of peacefulness and tranquilitya broader meaning of Tentrem embraces the concept of harmony between the universe and mankind, concocting a most perfect serenity.

Role Description

This is a full-time on-site role for a Spa & Lifestyle Supervisor at Hotel Tentrem Jakarta, located in Banten, Indonesia. The Spa & Lifestyle Supervisor will oversee daily spa and lifestyle operations, ensuring high-quality customer experiences and adherence to company standards. Responsibilities include supervising team members, coordinating schedules, providing training, managing receptionist duties, and resolving customer inquiries or concerns professionally and efficiently. The role involves collaborating with other departments to ensure seamless operations and outstanding service delivery.

Qualifications

• Proficiency in Supervisory Skills and the ability to effectively lead and support a team
• Strong Customer Service and Communication skills to engage with clients and staff professionally
• Experience in performing Receptionist Duties and managing front desk operations
• Proven ability to train and mentor team members to ensure performance excellence
• Excellent organizational and multitasking skills
• Relevant experience in the hospitality or wellness industry is a strong advantage
• Bachelor's degree in Hospitality, Business Management, or a related field is preferred