Solutions Consultant

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: SCBD, South Jakarta

Work arrangement: Onsite

Responsibilities:

- Act as a product evangelist who communicates AI Rudder business value through structured demos, solution walkthroughs, and value-based presentations.

- Translate customer business challenges into practical AI Rudder solution designs that maximize ROI, efficiency, and business impact.

- Lead technical discovery, gather business and technical requirements, and convert them into solution scopes, architecture recommendations, and implementation plans.

- Own technical leadership across the deal cycle, including demo preparation, PoC/PoV execution, proposal support, and technical clarification with clients.

- Conduct PoC/PoV activities to validate AI Rudder solutions against customer requirements, success criteria, and expected outcomes.

- Collaborate with sales, product, engineering, customer success, partners, and SMEs to ensure proposed solutions are feasible, scalable, and aligned with customer needs.

- Support RFI/RFP responses, proposal writing, solution documentation, and technical presentations for enterprise customers.

- Manage multiple prospects and opportunities based on deal urgency, revenue potential, and strategic account value.

- Provide business and technical insights from customer data, campaign performance, or operational analysis to support deal conversion, upsell, and revenue growth.

Requirements:

- 5+ years of experience in Pre-Sales, Solution Consulting, After-Sales, Project Management, or Technical Consulting for SaaS solutions; AI, automation, contact center, CRM, or enterprise software experience is a plus.

- Strong understanding of API concepts, system integration, SaaS architecture, application workflow, and basic database concepts.

- Proven ability to gather business and technical requirements, define solution scope, and deliver technical explanations to business and technical stakeholders.

- Experience managing PoC/PoV, UAT, implementation planning, or technical project delivery with enterprise clients.

- Strong project management skills, including cross-functional coordination, timeline management, dependency tracking, and client-facing deliverable ownership.

- Experience handling key accounts or enterprise clients in Indonesia; BFSI, Government, Telco, or large enterprise exposure is a strong advantage.

- Experience supporting RFI/RFP processes, proposal writing, solution documentation, technical compliance responses, and tender-related activities.

- Business analytics mindset with the ability to analyze customer data, performance reports, and campaign outcomes; SQL, Python, Excel, or BI tools are a plus.

- Revenue-oriented mindset with the ability to connect technical solutions to business value, deal progression, upsell opportunities, and measurable customer impact.

- Strong English communication skills, both written and verbal, are mandatory.