Software Engineer

About Us

LG Sinar Mas Technology Solutions (LG Sinar Mas) is the joint venture of LG CNS and SM+, delivering world-class IT modernization, cloud, data center solutions and digital as well as AI transformation services across Indonesia. With a mission to become Indonesia's No. 1 IT services company, we combine LG CNS's global engineering excellence with Sinar Mas's deep local intelligence to help organizations build secure, scalable, and future-ready digital systems

Role Overview

Acts as L2 application SME, ensuring stability, performance, and timely resolution of

incidents and changes for customer-facing mobile and web applications.

Responsibilities:

• Subject Matter Expert (SME) for customer-facing Mobile and Web applications
• Provide enterprise-grade application support to ensure availability and data integrity
• Perform advanced troubleshooting for complex application, API, and data issues escalated from L1
• Monitor application health and performance using logs (ELK/Splunk) and APM tools (Dynatrace/AppDynamics)
• Maintain and tune application servers
• Execute deployments, configuration changes, and hotfixes in production following ITIL Change Enablement
• Coordinate with L3 vendors or internal development teams

Qualification

• Fresh Graduate (0–1 year experience) in: Computer Science / Information Systems / IT / related field
• Internship or academic project exposure to web/mobile application development is a plus
• Basic understanding of: Web & mobile application concepts, REST API and JSON & Client-server architecture
• Basic knowledge of: SQL query (SELECT, basic validation),
• Log reading and simple troubleshooting
• Willing to learn monitoring tools (ELK, Splunk, Dynatrace, etc.)
• Familiar with SDLC and basic ITIL concept (incident & change)