About the Role
As a Backend Engineer in the Resolution Experience team, you'll play a key role in helping Gojek Care deliver best-in-class customer support. You'll design and build scalable, reliable, and maintainable backend systems, improving the stability and performance of services owned by the team. You'll also help define engineering best practices, enhance operational excellence, and ensure service SLAs are consistently met.
About the Team
The Resolution Experience team is part of the Care Platform, focused on improving customer support quality, efficiency, and resolution time. We build tools that make the agent ticketing experience smoother, reduce friction, and improve resolution accuracy-ultimately ensuring customers receive faster and better support.
Our team consists of backend engineers and Salesforce engineers based in Jakarta who collaborate closely to solve complex customer service challenges at scale. We value ownership, continuous improvement, and collaboration. Outside of work, you'll likely find us grabbing dinner, hanging out, or playing games together.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
