Social Media Support

Our client (Multinational Online Transportation company) is looking for Social Media Support - Yogyakarta

Requirements:

• S1 in any field
• Minimum 1 year of experience in Customer Service, Community Management, Social Media Support, or related fields.
• Strong analytical and problem-solving skills 
• Excellent written communication skills 
• Basic data analysis skills (Excel, Google Sheets, Pivot Table, Filtering, Reporting).
• Experience handling customer complaints and escalations through digital or social media channels.
• Experience moderating online communities or Facebook Groups.
• Experience in ride-hailing, logistics, e-commerce, or platform-based businesses.
• Familiarity with social listening, sentiment monitoring, and community engagement practices.

Job Description:

• Develop and operate social media organizations end to end, including policy, processes 
• Monitor and analyze driver complaints, sentiment, and trending issues on social platforms.
• Monitor the problems that drivers report on Facebook channels, and promptly respond to comments or inquiries with explanations and solutions.
• Oversee the sentiment on Facebook channels and ensure that all member Facebook groups adhere to Facebook group rules.
• Collaboration with stakeholders to report and resolve any problem which happened on social media.

*Please submit your CV in English

Only shortlisted candidates will be contacted. Good luck!

Thank you!