SMB Key Account Specialist - Monee Credit
Job Description
Job Description
- Own the performance, growth, and business targets of the SMB merchant portfolio across the assigned region, covering activation, transaction growth, retention, and reactivation.
- Drive revenue and market share growth by analyzing portfolio performance, identifying growth opportunities, and executing scalable initiatives to increase SPayLater adoption and usage in your assigned region.
- Drive activation and transaction growth among inactive and low-transaction merchants through scalable programs, including Outlet Incentive Programs, MDO (Merchant Development Program), and other targeted activation initiatives.
- Develop and execute regional growth initiatives based on merchant performance, regional characteristics, seasonality, and market opportunities.
- Strengthen SPayLater visibility and presence at merchant outlets by ensuring effective execution of POSM, store branding, and other in-store assets, while maintaining strong visibility versus competitors.
- Monitor program and outlet execution to identify gaps, measure effectiveness, and optimize initiatives to improve merchant activation, transaction growth, and overall portfolio performance.
- Segment and prioritize the merchant portfolio to identify high-potential outlets, underperforming merchants, and key growth opportunities.
- Monitor and optimize merchant performance through regular tracking of revenue, active outlets, transaction frequency, and other key portfolio metrics.
- Work closely with Sales, Marketing, Onboarding, Finance, Legal, and regional teams to execute merchant programs, resolve operational issues, and improve the overall merchant experience.
- Fresh graduates are welcome to apply, provided they demonstrate strong academic performance and outstanding numerical and analytical skills.
- Relevant professional experience in fintech, e-commerce, banking, or principal/brand companies are preferred.
- Bachelor's degree from a reputable university, preferably in Business, Economics, Finance, Marketing, Engineering, Mathematics, Statistics, or other relevant fields.
- Good numerical and analytical thinking, with the ability to understand business performance, identify opportunities, and translate insights into actionable initiatives.
- Identify business opportunities, and translate insights into actionable initiatives.
- Good problem-solving skills, with the ability to identify opportunities, prioritize high-impact actions, and drive business growth.
- Proven ability and willingness to leverage AI tools to improve productivity, automate repetitive tasks, analyze data, generate insights, and make day-to-day work more efficient.
- Strong execution and project management skills, with the ability to manage multiple initiatives and work effectively with cross-functional teams.
- Comfortable working with Excel / Google Sheets and using data to support business decisions.
- Effective communication and stakeholder management skills.
- Willingness to travel within the assigned region for field visits and market execution.
- Good working proficiency in English.
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