Job Description
Responsibilities
About the Team
TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.
With the mission of Discover great places, Empower local businesses Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.
Responsibilities:
- Take full ownership of high-potential SMB sellers from onboarding through early activation, acting as the primary point of contact during the incubation phase
- Support sellers on operational readiness, platform policies, and execution fundamentals to remove blockers and drive early growth
- Run scalable incubation initiatives, including educational content and mass activation programs, to accelerate seller activation and adoption
- Segment early-stage sellers by profile and readiness, applying targeted incubation strategies to maximize impact
- Track seller progress, activation metrics, and handover readiness, ensuring smooth transition to Account Strategists for continued growth
- Own channel management and seller communications, maintaining timely guidance, updates, and support throughout the incubation process
Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- 3+ years of experience in SMB account management/seller incubation
- Strong project management and organizational skills to handle multiple sellers and programs simultaneously
- Excellent communication, presentation, and interpersonal skills to guide and support sellers
- Comfortable tracking metrics and monitoring performance to ensure sellers achieve activation and growth milestones
- Proficiency in English and Bahasa Indonesia is a must in order to communicate with the global and local sales team.
Preferred Qualifications:
- Proactive and results-oriented, with strong project management, organizational, and analytical skills
- High attention to detail and rigor, with a can-do attitude and eagerness to learn
- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
