SMB Analytics
Job Description
Job Description
- Monitor and analyze SMB credit product performance, including loan disbursement, merchant acquisition, activation, utilization, portfolio growth, and repayment trends.
- Conduct data-driven analysis to identify business growth opportunities, merchant behavior, and portfolio performance improvement areas.
- Develop regular performance reports, dashboards, and business reviews to support strategic and operational decision-making.
- Collaborate with Business Development and Field teams to evaluate merchant performance, identify growth opportunities, and optimize credit product adoption.
- Translate business objectives into measurable KPIs, performance targets, and actionable initiatives to drive SMB credit portfolio growth.
- Analyze merchant segmentation, credit utilization, and retention trends to identify opportunities for product and business optimization.
- Work closely with cross-functional stakeholders to execute business initiatives, improve operational efficiency, and monitor performance against targets.
- Develop analytical frameworks and streamline reporting processes to improve business visibility, decision-making, and overall portfolio performance.
- Bachelor's degree in Business, Economics, Finance, Engineering, Statistics, or related fields.
- 3–5 years of experience in Business Operations and Analytics, Project Management, Fintech, or Digital Platforms.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience managing cross-functional projects involving multiple stakeholders.
- Strong communication and presentation skills.
- Proficiency in Excel/Google Sheets and PowerPoint/Google Slides.
- Experience using SQL, Tableau, or similar analytical tools would be highly preferred.
- Knowledge of credit business metrics such as activation, utilization, approval rate, portfolio growth, and merchant performance.
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