Small Business Account Manager

Company Description

Founded in 2007, Hypernet Technologies is a Managed Service Provider (MSP) of information services and technology tailored to customer needs. The company provides a wide variety of services including internet connections, information infrastructure and technology, integrated systems, unified communication, cloud solutions, and professional services. With a client base of over 4,700 customers across various industries in Indonesia, Hypernet Technologies partners with trusted technology companies such as Microsoft, Huawei, and Cisco Meraki. The company has extensive national infrastructure coverage and supports up to 40 Gbps international network capacity through a direct submarine Fiber Optic cable from a data center in Singapore.

Role Description

This is a full-time hybrid role for a Small Business Account Manager based in Jakarta, Indonesia, with some work from home flexibility. The Account Manager will be responsible for managing client accounts, ensuring high levels of customer satisfaction, and maintaining strong customer relationships. Daily tasks include handling customer inquiries, providing information about services, upselling and cross-selling services, resolving client issues, and collaborating with the sales and support teams to meet customer needs and company goals.

Qualifications

• Strong Account Management and Customer Service skills
• Excellent Communication skills
• Experience in Sales and Insurance
• Proven ability to build and maintain client relationships
• Strong problem-solving and organizational skills
• Proficiency with CRM systems and other customer management software
• Bachelor&aposs degree in Business, Marketing, Communications or a related field
• Previous experience in the technology industry is a plus