Shared Service Centre Specialist

Company Description

Faradeum is a next-generation BPO and Shared Services partner built for the enterprise era.

With leadershipin global operations and shared service management, we bring scale, operational and technology excellence to help our clients increase revenues, reduce costs and transform their operations.

Our mission is clear:to help enterprises transform their shared services into intelligent, AI-powered growth engines. Unlike traditional outsourcing firms, we dont just lift and shift. We redesign and run your operations usingAI-native blueprints, pre-configured transformation playbooks, and automation-first delivery models. This means lower costs, faster time-to-value, and sustainable improvements in accuracy, compliance, and customer experience.

Role Description

This is an exciting full-time remote role for a Shared Service Centre Program Specialist based at one of our enterprise client locations in Jakarta. The Program Specialist will be part of our onshore and offshore shared service experts team, led by a Program Director, to help a client develop their shared services and drive business transformation, including digital and AI solutions. This is a great learning opportunity at the cutting edge of digital transformation with a minimum 24-month engagement with potential to be extended, subject to client requirements and an opportunity to become part of our global consulting team.

Responsibilities include Shared Service Centre Design, Deployment and oversight of daily operations, to ensure customer satisfaction, and provide project management, operational & technology support.

Qualifications

• Overall 10-15 years of experience in a Global Multi-National or Large Reputable Regional Organisation.
• Minimum 3-5 years of experience as head of functions, i.e. customer operations, finance, human resources, procurement, etc, in mid-career to senior level roles.
• Strong Interpersonal Skills and the ability to work in a fast-paced environment
• Excellent Communication and Customer Service skills.
• Experience in multi-year projects and program delivery, such as SAP deployment, and Digital transformation
• Problem-solving abilities and attention to detail.
• Ability to work independently
• Previous experience in a global shared service centre is a plus.
• Bachelor&aposs degree in Business Administration, Management, Engineering, Accounting or related field.