Service Representative Cooling

Join our dynamic team as a Field Service Engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! We're looking for a talented professional who's ready to make an impact through hands-on technical expertise and customer service excellence.

What will you do:

• This position is responsible for providing product-based and professional services to company's customers including technical site analysis to resolve customer issues and field service duties on the company's complete range of HVAC Units.
• Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all company cooling equipment
• Provide installation consulting services at customer site and over the phone
• Manage unit replacement when necessary
• Work with customers, contractors, other members of the team, Sales Partners, Tech Support, and Services Manager to resolve escalated problems
• Educate customers on basic operation of their equipment
• Keep customers informed on any issues which they may experience with their equipment in a way which is beneficial to the customer
• Interact with customers by phone/face to face depending on the level and type of support required
• Respond to common inquiries or complaints from customers
• Ensure compliance with all safety policies, practices and procedures at all times

Qualifications:

• Bachelor Degree in Mechanical/Electrical/RHVAC Engineering
• A minimum of 3 years experience in a RHVAC field, prefer to field service experience
• Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes
• Good knowledge of mechanical and refrigeration principals
• Good level of technical knowledge of mechanical/refrigeration component theory
• Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub-cooling and piping size
• Excellent customer service and interpersonal skills
• Ability to communicate effectively and clearly to various intellectual levels
• Strong English written and verbal communication skills
• Jakarta based

Let us learn about you! Apply today.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.