Service Quality or Catalog and Continuous Improvement - HR

Talent500 is hiring for one of its clients.

About Brink's:

Brink's is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink's is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink's, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink's is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink's Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company's global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink's operating model.

Business Unit Description:

This role sits within HR Operations, a team that plays a key role in supporting Brink's global workforce and advancing enterprise HR priorities.

The function is responsible for delivering efficient, scalable HR services and ensuring consistent execution of core people processes, partnering across global HR, Centers of Excellence, and business leaders to deliver seamless employee experiences and reliable HR operations at scale.

As part of Brink's global operating model, the team helps drive consistency, efficiency, and service excellence, enabling the business to operate more effectively and support employees across the full lifecycle.

What You'll Be Doing (Position Summary):

The Service Quality and Continuous Improvement role will define and evolve the HR service experience by governing the service catalog and driving ongoing improvements. This role will ensure services are clear, reliable, and efficient while embedding a culture of continuous improvement across captive and MSP teams.

This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.

Work Environment:

At Brink's, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You'll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

• Maintain HR service catalog and service definitions.
• Lead continuous improvement initiatives using ticket data and feedback insights.
• Partner with HR Technology on automation and workflow optimization opportunities.
• Facilitate root-cause analysis and corrective-action tracking.
• Manage quality audits and track service KPIs across delivery channels.
• Deliver high-quality work aligned to defined standards, timelines, and service expectations.
• Collaborate with stakeholders across regions and functions to execute priorities effectively.
• Identify opportunities for process improvement and contribute to continuous improvement initiatives.
• Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
• Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.

Experience:

• 4+ years of relevant experience with demonstrated ownership of processes, services, projects, platforms, or stakeholder outcomes.
• Experience operating in a global, matrixed, or process-driven environment.
• Seven to ten years in HR service delivery or process excellence with proven experience managing service catalog, KPIs, and improvement frameworks.
• Bachelor's degree in Business, HR, or Operations. Lean or Six Sigma certification preferred.

Who You Are (Skills / Qualifications):

Must Have Skills:

• HR Services Management/ People Service catalog
• Continuous Improvement
• Quality Assurance
• Root Cause Analysis
• Data Analysis
• Stakeholder Engagement
• Change Enablement
• Strong analytical thinking and problem-solving capability.
• Clear written and verbal communication with the ability to tailor messages to different audiences.
• Strong collaboration skills and ability to work across functions, regions, and time zones.
• Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
• High attention to detail with a strong quality, compliance, and control mindset.

Good to Have Skills:

• Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
• Exposure to global transformation, operating model change, transition, or service modernization initiatives.
• Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
• Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brink's Offers:

At Brink's, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

• Competitive compensation and performance-based incentives
• Comprehensive benefits and wellbeing support programs
• Opportunities for career progression and continuous learning
• Exposure to global teams and large-scale transformation initiatives
• A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink's and its affiliates as described in the Candidate Privacy Statement.