Service Operations - EDC & POS Product
lancesoft indonesia- Posted an hour ago
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Job Description
- Ensure that all incoming orders via telephone, WAG, email, or other channels are responded to promptly and recorded in the monitoring system
.- Monitoring services to EDC and POS systems, payment transactions, and merchant support.
- Understand the fundamentals of troubleshooting hardware, software, applications, and networks.
- Handling SLAs, ticket management, incident management, escalation processes, and problem management.
- Monitoring KPIs, coaching and mentoring team members performance.- Strong analytical and problem-solving skills.
- Strong communication skills for interacting with customers and internal teams.
- Capable of working towards targets and performing.
- Produce incident reports, Root Cause Analyses (RCA), and improvement plans.
Minimum 2-3 years in IT operations, Customer Support, Service Desk, IT Support
-Customer Relationship Management
-EDC Management System
-POS Management System
-Ticketing System
-Payment/Transaction Monitoring System
-Merchant Management System
More Info
Key Skills
Escalation processes
Troubleshooting hardware software applications and networks
Root Cause Analyses (RCA)
POS Management System
EDC Management System
Merchant Management System
Coaching and mentoring
Payment Transaction Monitoring System
Ticketing System
Monitoring KPIs
About Company