Service Manager Indonesia (m/f/d)

5-7 Years

Save

Early Applicant

Job Description

Main Task

Overseeing after-sales service by analyzing and addressing customer complaints to provide effective solutions
Supervising and ensuring that planning and targets are met as scheduled
Ensuring all supervised work units comply with established procedures
Resolving issues related to unit repairs for customers and coordinating with relevant parties
Supervising, advising, and guiding subordinates to meet procedural and quality standards
Coordinating and monitoring warranty costs to ensure performance aligns with company targets
Making decisions on customer complaints and managing thar resolution to ensure customer satisfaction and timely product delivery
Providing necessary equipment and measuring toots to support after-sales service activities
Analyzing customer complaints to enhance internal processes and advising customers accordingly
Designing and updating systems and procedures within work units to Improve performance effectiveness
Evaluating subordinate performance to ensure they meet competency requirements and identifying areas for improvement

Qualifications

Bachelor Degree in Industrial Engineering, Mechanical Engineering
Min. 5 (five) years experience in related function
Have good knowledge in refrigeration system / HVAC system
Highly good communication skills, follow through actions and decisions with sense of urgency
Proficient in English (spoken and written)

Apply At

career.guentner.co.id