Service Management Administrator (Mandarin Speaker)

Job Description

1. Manage service resources, including personnel, vehicles, tools, equipment, and scheduling.
2. Collect, analyze, and prepare KPI reports and other service operation reports.
3. Manage administrative tasks, purchase requests, office supplies, and inventory.
4. Monitor service ticket progress, support customer complaint documentation, and ensure timely follow-up.
5. Maintain records of returned parts, used equipment, technical files, company vehicles, and driver information.

Requirements

1. Bachelor's degree in Business Administration, Management, Economics, Chinese Literature, or a related field.
2. Minimum 2 years of administrative experience; translation or interpretation experience is an advantage.
3. Proficient in Mandarin (minimum HSK 5) and able to communicate effectively in English.
4. Proficient in Microsoft Office (Excel, Word, PowerPoint) and WPS Office.
5. Strong communication, organizational, and problem-solving skills, with the ability to work under pressure and travel or work overtime when required.