We are hiring a Senior UIUX Designer to help shape the internal systems our frontline and operations teams rely on every day.
This role focuses primarily on internal products such as CRM, operational tools, servicing platforms, and workflow systems. These are not consumer-facing experiences. They are business-critical tools used for hours at a time by employees whose productivity, accuracy, and day-to-day experience are directly influenced by how well these systems are designed.
Your job is to make complex banking workflows faster, less error-prone, and easier to learn — so frontliners can spend less time fighting software and more time serving customers.
What You'll Work On
- CRM for customer overview & portfolios, interaction logs, lead & pipeline management, and cross-sell/referral.
- Internal platforms and operational tools used for servicing, transaction support, and other operational utilities used at the counter and back office.
- Interaction that heavily focus on forms, dashboards, dense data-entry interfaces, and workflow-driven experiences.
- End-to-end workflows that span teams, channels, and business processes
Responsibilities
- Understand user needs through research, observation, and collaboration with business stakeholders & frontliners.
- Map end-to-end journeys across roles and handoffs, not just individual screens.
- Design and prototype complex forms, data tables, dashboards, and multi-step workflows that prioritize speed, clarity, and error reduction.
- Work within real technical and platform constraints (legacy core systems, vendor platforms, limited dev capacity) and make pragmatic trade-offs.
- Contribute to and extend the design system so internal tools stay consistent and efficient to build & use.
- Partner closely with product managers, engineers, operations, risk/compliance, and the frontline teams themselves.
- Define and track operational success measures (task completion time, error rates, ramp/training time, adoption) and iterate based on them.
What We're Looking For
- 4+ years in UX/UI or product design, with demonstrable experience designing complex, data-dense, operational, or enterprise tools – not just consumer or marketing experiences.
- Strong portfolio demonstrating your thought process (research, IA, iteration, rationale) — including one messy real-world workflow you simplified.
- Experience designing complex products, workflows, enterprise systems, or operational tools
- Strong skills in user research, information architecture, interaction design, and prototyping.
- Proficiency in Figma and working within design systems
- Ability to navigate ambiguity, work without heavy direction, and communicate effectively with cross-functional stakeholders/non-designers.
- Willing to WFO from BSD and Jakarta
Strong Pluses
- Experience in banking, fintech, insurance, healthcare, logistics, or other operationally complex industries
- Experience with service design or journey mapping.
- Familiarity with enterprise platforms and operational processes (KYC/AML, underwriting, or loan/product structures)
- Working proficiency in Bahasa Indonesia and English
What Success Looks Like in This Role
- You become the team's source of truth for how frontline work actually happens.
- Frontliners complete core tasks faster and with fewer errors than before.
- Designs ship and get adopted, validated by real usage data and field feedback — not just stakeholder approval.
How to Apply
Please share your portfolio or case studies, especially work involving complex workflows, operational tools, enterprise products, or other systems-oriented design challenges — with a difficult real-world workflow.
