Senior Spare Parts and Repair Sales Executive

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Join us as:

Senior Spare Parts and Repair Sales Executive

Key Responsibilities

1. Lead and drive Spare Parts and Repair Service sales activities to achieve revenue, profitability, Order Intake, and customer retention targets while supporting sustainable business growth.
2. Manage key customer accounts and develop new business opportunities by expanding service portfolios, increasing market penetration, and strengthening relationships with customers across multiple cities and regions.
3. Oversee sales pipelines, monitor open quotations, conduct regular follow-ups, and collaborate closely with Operations and Service teams to accelerate conversion of opportunities into secured orders.
4. Develop and implement commercial strategies aligned with Service Leaders operational objectives and overall business direction, while identifying market trends and growth opportunities.
5. Lead commercial negotiations, contract discussions, and complaint resolution activities to ensure customer satisfaction while protecting the company's commercial interests and maintaining long-term partnerships.
6. Coordinate effectively with cross-functional teams including Service, Project, Finance, Purchasing, Logistics, Warehouse, and field operations teams to ensure successful execution of customer commitments and project deliveries.
7. Monitor order fulfillment, billing, collection, and sales administration processes, ensuring all activities are completed accurately and efficiently, from quotation preparation to contract documentation and revenue realization.
8. Analyze sales performance, customer requirements, business opportunities, and market conditions, and provide recommendations to improve profitability, operational efficiency, and business results.
9. Prepare periodic business reviews, sales forecasts, management reports, and customer presentations using Microsoft Office applications, including Excel, Word, PowerPoint, Outlook Calendar, and Microsoft Teams.
10. Demonstrate a strong achievement-oriented mindset, maintain high standards of safety and compliance, and be willing to travel extensively, including to remote locations across Indonesia and overseas, to support business development and customer engagement.

Experience

• Minimum 5 years of experience in Service Sales, Technical Sales, Commercial Operations, or a related field, preferably within the elevator, escalator, or engineering industry.
• Proven track record in achieving sales targets, managing customer relationships, and driving business growth.

Skills

• Strong commercial acumen and sales leadership capabilities.
• Excellent stakeholder management, negotiation, customer engagement, and communication skills.
• Strong complaint handling, problem-solving, and conflict resolution capabilities.
• Strong analytical and reporting skills with advanced proficiency in Microsoft Excel and ERP systems.
• Ability to develop business strategies and execute improvement initiatives.
• Advanced proficiency in Microsoft Office applications, including:
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook Calendar
• Microsoft Teams
• Strong administrative and organizational skills with the ability to manage end-to-end sales documentation and processes.
• High achievement orientation with a strong drive to meet and exceed sales targets.
• Ability to manage multiple priorities, customers, and projects simultaneously.
• Demonstrated proficiency in English (written and spoken).

Education

• Bachelor's Degree in Engineering, Business Administration, Finance, Accounting, Economics, Communication, or related disciplines.