Job Requirements
Job Title: Senior Project Manager
Department/Function: Retail Banking Operations
Job Purpose
We are looking for a Senior Project Manager to join our Project & Quality Assurance team. This role is responsible for end-to-end project planning and execution, stakeholder management, governance, issue resolution, and team leadership. The candidate will manage platform projects, oversee application and process-related issues, and ensure timely resolution and audit support. The role also involves supervising specialized activities such as testing, process monitoring, and KPI analysis, while maintaining high standards of compliance and operational excellence.
Roles & Responsibilities:
- Lead end-to-end project planning and execution, ensuring alignment with business goals.
- Manage stakeholder relationships, governance frameworks, and escalation processes.
- Oversee platform project execution, including application and process issue resolution.
- Maintain turnaround time (TAT) for issue resolution and support audit requirements.
- Design and implement complex and critical solutions, including SOP documentation and adherence monitoring.
- Supervise specialized activities such as testing, process monitoring, checklist validation, and KPI analysis.
- Act as a subject matter expert for the managed area.
- Ensure governance and compliance across all project activities.
- Resolve complex queries and ensure compliance with internal policies.
- Serve as the first-level escalation point for sub-units.
- Manage specialized activities including transaction monitoring and testing.
- Proven experience in project planning, execution, and stakeholder management.
- Strong understanding of governance, compliance, and escalation protocols.
- Expertise in process monitoring, testing, and KPI analysis.
- Excellent written and verbal communication skills.
- Ability to lead and mentor teams effectively.
- Strong analytical and problem-solving skills.
- Familiarity with audit processes and issue resolution frameworks.
- Results-oriented mindset with the ability to work under pressure and meet deadlines.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 10 years of relevant experience
