Senior Productivity Improvement Executive - Operational Excellence, Shopee Xpress SG

3-5 years
3 months ago
Job Description

Job Description:

  • Analyse and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows
  • Develop and prepare regular statistical reports and monitoring tools on project operation performance performance reports, productivity reports, lost orders reports, stuck orders reports etc
  • Perform reviews of standard operating procedures to streamline and automate operations
  • Review and analyse room for improvement in tackling top losses
  • Work closely with interdepartmental stakeholders to conceptualise and implement improvements and new processes for SPX operations
  • Work with cross-functional teams to identify projects opportunities and compile a quantitative business case for support and approval of the project
  • Manage internal team dedicated to investigate Level 2 Customer complaints and non-conformance issues


  • Degree in Operation Management or Supply Chain is preferred
  • 3 - 5 years working experience in operations, change management, project management, logistics and supply chain preferred
  • Capable of applying problem solving methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal
  • Capable of developing and documenting new and existing business processes to identify improvement opportunities.
  • Proactive and responsible individual that is able to work independently in a fast-paced environment
  • Comfortable with using SQL to extract data and explore patterns
  • Proficient in Microsoft Office tools, especially Excel
  • Able to perform analysis independently and present professionally
  • Get hands dirty - changing processes requires being on the ground with relevant stakeholders
  • Strong communication and persuasive skills to communicate change at all levels within the organisation
  • Flexible and adaptable to change able to take high-level instructions to develop detailed approach to analytical assignments
  • Able to work in multiple sites across Singapore, as per required

Job Source:

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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