Senior Operations Manager - BPO Experiance

Requirements:

• Bachelor's degree in any related field
• Minimum 5 years experience in Operations Management within BPO, Customer Experience, or related industries
• Proven experience in managing multiple teams and large-scale operations
• Strong leadership, stakeholder management, and people development skills
• Excellent analytical, problem-solving, and decision-making abilities
• Strong understanding of operational metrics, KPIs, and performance management
• Excellent communication and presentation skills
• Willing to be based in Yogyakarta

Key Responsibilities

• :Lead and oversee daily operations to ensure achievement of business objectives and service excellenc
• eManage operational performance, productivity, and service delivery across multiple team
• sMonitor and drive key performance indicators (KPIs), including quality, productivity, and customer satisfaction metric
• sDevelop and implement strategies to improve operational efficiency and team performanc
• eCollaborate with internal and external stakeholders to support business growth and operational initiative
• sCoach, mentor, and develop leaders to build high-performing team
• sPrepare and present operational reports, insights, and action plans to senior managemen