Senior Manager, Sales Coaching

What You'll Do:

• Monitor the performance of all ICX frontline and identify areas of improvement.
• Identify individual and team training needs.
• Act as a consultant to sales reps/agents and provide helpful advice on coping with job-related challenges. Develop a relationship with the ICX teams that makes it easy to communicate their ideas and issues they are facing.
• Design coaching approach leveraging different learning strategies and sales techniques
• Design and empower team to deliver refresher modules, workshops, and other initiatives to improve sales skills and knowledge.
• Has to play a key role working with operations and delivery to understand business needs and apply relevant techniques to deliver quantifiable improvements.
• Set annual learning and development objectives for the sales team.
• Evaluate employees performance after coaching interventions.
• Research and implement industry best practices for sales returns.
• Establish training needs by observing sales encounters, studying sales performance and reports.
• Stay up to date with the new market trends and demands of a corporate sales environment.
• Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.
• Updates own role and leadership knowledge and skills by participating in educational opportunities.
• Coach sales coaches to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.
• Manage a team sales coaches, providing leadership, mentorship, and guidance.
• Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and standards

What You Need to Succeed:

• Work experience as a Sales Coach and managing a team of sales coaches
• Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe
• Familiarity with role-playing activities and e-learning platforms
• Experience in implementing improvement projects using Six Sigma, Lean and / or other quality tools.
• Strong leadership and management skills, with experience managing teams of professionals across the organization.
• Hands-on experience creating presentations (e.g., videos or slides)
• Problem-solving skills
• Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.
• Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.