We are looking for Key Accounts professionals who will be responsible for managing and nurturing relationships with an organizations most important and high-value clients.
Key Responsibilities:
- Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers
- Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities
- Deep understanding of the customer s business and their top objectives at various organisational levels
- Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list
- Track key performance indicators (KPIs) of the KAM team, including sales revenue, customer satisfaction, and account penetration.
- Ability to understand business and technology challenges and align them with possible solutions from our portfolio
- Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritised and resolved in a timely manner
- Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts
Requirements:
- 8+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications to SMB market
- Proven experience in managing a successful Key Accounts team [Approx. 7/8 members].
- Extensive technical account management & customer engagement experience
- Strong foundation in software sales/BD/success, with SaaS experience being a definite advantage
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Leadership qualities, including coaching, mentoring, and team motivation
- Strong communication and interpersonal skills with a professional work ethic
- Excellent organizational skills with a strong bias to action
- High ability in data driven problem-solving, negotiation and develop close relationships with key stakeholders in your accounts.
