Manage berth availability and allocation to ensure optimal occupancy and compliance with marina operational standards.
Handle reservation enquiries, booking confirmations, amendments, and cancellations for berth reservations and related marina services.
Coordinate seasonal berth allocations and VIP reservations in collaboration with Marina Operations and Management.
Maintain pricing structures, promotional rates, and reservation configurations in accordance with commercial strategies.
Review and verify proforma invoices and final invoices to ensure billing accuracy prior to issuance.
Monitor accounts receivable (AR) and coordinate payment follow-ups with the Finance team.
Maintain contract documentation, monitor contract validity, and ensure proper authorization procedures are followed.
Coordinate with Finance to support audit readiness, tax compliance, and documentation accuracy.
Prepare daily, weekly, monthly, and quarterly reports on reservations, occupancy, revenue, and operational performance.
Act as the primary liaison between Marina Operations, Sales, Finance, and Management to ensure a seamless end-to-end guest reservation experience.
Support continuous improvement of reservation processes, documentation standards, and guest experience operations.
Assist in guiding and coordinating the reservations team to maintain service quality and operational efficiency.
Kualifikasi
Minimum 3–5 years of experience in a luxury, audited hotel environment, preferably within Front Office or multi-revenue departments (Rooms, F&B, Utilities, or Ancillary Services).
Experience working in an audited company environment with structured filing and documentation procedures.
Experience managing reservations from enquiry through guest check-out.
Mandatory experience serving international guests, with professional fluency in both English and Bahasa Indonesia, written and spoken.
Proven experience managing reservation systems and coordinating across multiple departments to support centralized billing and structured documentation control.
Hands-on experience using CRM, ERP, or integrated reservation platforms, with a strong focus on system accuracy and data integrity.
Demonstrated ability to maintain high reservation accuracy and complete operational documentation.
Experience preparing and interpreting daily, weekly, and monthly operational reports.
Strong organizational, analytical, and problem-solving skills with excellent attention to detail.
Process-driven individual with a strong commitment to compliance, documentation accuracy, and service excellence.
Experience working in a pre-opening environment is highly preferred, including:
Working within evolving SOPs.
Building and improving operational processes.
Supporting system migration and operational stabilization.
Strong numerical aptitude with the ability to verify billing, service charges, utilities usage, and revenue accuracy before guest check-out.
Able to work independently while collaborating effectively with cross-functional teams.
