About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just execute tasks.
What Will Be Challenging
Please read this carefully - it's here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Own daily ecommerce operations across websites, including product listing, PDP/PLP,
pricing, availability, and product visibility.
- Ensure all products are accurately displayed with correct price, stock status, images,
descriptions, and product information.
- Monitor and conduct regular website quality checks, including broken URLs, product
visibility, checkout/customer journey, and other potential issues.
- Manage sold-out, pre-order, and ready-stock product status to ensure the correct
customer journey and sales opportunities.
- Coordinate with MD, Sales, Marketing, CRM, and Tech teams to ensure ecommerce
updates are executed accurately and on time.
- Monitor ecommerce performance and identify operational issues that may impact leads,
conversion, and revenue.
- Maintain ecommerce reports and trackers for daily/weekly operational monitoring.
- Support website merchandising, campaign setup, product prioritization, and onsite
promotional activities.
- Work closely with Growth, Sales, MD, EPD, Tech.
Key Results:
- Weekly ecommerce performance dashboard covering traffic, CVR, leads/inquiries,
add-to-cart, revenue and AOV.
- Identify and execute priority CRO/merchandising initiatives with clear hypothesis,
measurement and post-analysis.
- Maintain high website/catalog quality with proactive checks for product visibility, pricing,
availability and broken journeys.
- Deliver actionable insights and recommendations to Ecomm manager/Growth Manager
Requirement & Qualifications:
- 4–6+ years of experience in ecommerce operations / ecommerce management.
- Strong hands-on experience managing ecommerce websites and product catalogs.
- Very detail-oriented and strong in operational execution.
- Comfortable working with large product catalogs and multiple stakeholders.
- Strong understanding of ecommerce KPIs such as traffic, conversion rate, add-to-cart,
leads, revenue, and AOV.
- Good analytical skills with Excel/Google Sheets and preferably GA4.
- Able to identify issues independently and follow through until resolution.
- Experience in luxury, watches, fashion, marketplace, or high-value products is a strong
plus.
- Able to work closely with Growth/Ecomm Manager as the operational right hand,
translating strategy into daily execution
