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Senior Credit Controller



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5-7 Years
a month ago
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Job Description




Carrier (Malaysia) Sdn Bhd, No 10F-1, 10th Floor, Tower 5 @ PFCC , Jalan Puteri 1/2, Bandar Puteri, 47100 Puchong, Selangor

Role: Senior Credit Controller

Location: Puchong

Full/ Part-time: Full time

Build a career with confidence

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration with an unmatched product and service portfolio. HVAC Asia Pacific is a regional division of Carrier's HVAC segment and includes Residential & Light Commercial, Applied, and Services & Controls solutions. The region includes B2B and B2C channels and a full range of brands that have recently been enhanced with acquisition of the China Giwee business in 2021, Toshiba's Corporation's HVAC business in 2022, and most recently the acquisition of Viessmann Climate Controls in early 2024.

About The Role

As an established Credit & Collections (Accounts Receivable) professional, the talent will be performing work related to billing, credit and collections, and accounts receivable reporting in adherence to policies, procedures and guidelines.

Key Responsibilities

As a Senior Credit Controller, you'll be responsible for:

Understand The Business And Drive Execution

  • Regular meetings with the business to understand developments in the market, business strategies, customer needs etc.
  • Contributes to collecting information on credit related sales requests, product and process modification, evaluating it from credit risk perspective, making proposals on implementation to senior credit management and discussing it with sales stakeholders.

Operations Support

  • Ensure compliance to Company Credit Policy of all active customers, having a valid credit review in place, assigned credit limit and payment terms in ERP system.
  • Managing Credit Risk exposure and Expected Loss Limit to support delivery of business goals through the optimization of the balance between credit risk and reward by applying good business judgement.
  • Review and approve Credit Assessments, bad debt provision and write offs within DOA. Escalate those above DOA for approval by providing reasoned recommendations to senior Management
  • Ensure timely approval of blocked order within DOA. Monitor, track, and follow-up on customer accounts which are overdue or over their credit limit.
  • Develop and maintain professional relationships with key stakeholders internal and external customers etc.. Conduct monthly meeting with sales and operations.
  • Undertake Credit health checks and external audits as and when required. Evaluation of Risk mitigations (securities)
  • Ensure Monthly and Quarterly reporting activities are performed in an accurate manner within the assigned deadlines, including daily cash collection activities.
  • Participate in customer visits wherever necessary. Handle customer queries, resolve their disputes, send statement of accounts and reminders.
  • Perform regular analysis of overdue trends, lead the assessment of root causes and make suggestions on risk mitigations and overdue improvements
  • Support other team members as and when required, act as a backup for order release, monthly / quarterly period end close activities for other countries.
  • Take lead in Continuous Improvement (CI) projects and Power BI by implementing best practices and look for opportunities in current processes by means of automation and transformation.

Project Management Involvement & Support

  • Enable project implementations by supporting project teams and managing own portfolio.


  • Bachelor's Degree in Business, Finance, Accounting or related field.
  • Minimum 5 years of experience in Finance, Accounting, Credit Assessments, Collections or Financial performance in an international environment.
  • Proficiency in SAP is a must have
  • Ability to comprehend financial terms and processes
  • Has the skills to manage customers
  • Meticulous to details


  • Be part of a truly global company with over 100 years of history
  • Competitive salary and performance-based bonuses.
  • Comprehensive healthcare and wellness programs.
  • Opportunities for professional development and career advancement.
  • Access to a wealth of learning resources, both internal and external
  • Dynamic and inclusive work environment where everybody feels that they belong.
  • Hybrid work model

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Last Updated: 10-06-2024 02:43:55 PM
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