Senior Client Relationship Manager

Employment Type: Full-time · On-site

Location: Bogor, West Java & Pondok Indah, South Jakarta

This is a Sales role. At Tiara Hana, we are looking for an experienced, relationship-driven sales professional to lead high-value client consultations while managing the entire customer journey, from the first conversation through long-term relationship development.

This role is ideal for someone who excels at both consultative sales and building lasting client relationships, delivering an exceptional luxury experience while driving business growth.

Our clients are not simply purchasing luxury villas—they are investing in an exclusive resort lifestyle, memorable experiences, and long-term asset value within premium destinations in Bali.

What You'll Do

• Lead consultative sales meetings with qualified prospects and convert opportunities into successful transactions.
• Build and maintain long-term relationships with high-net-worth and premium lifestyle clients.
• Manage the complete client journey from initial consultation, follow-up, negotiation, reservation, and closing.
• Develop your own pipeline through networking, referrals, partnerships, and relationship-building initiatives.
• Collaborate closely with Marketing, Creative and Customer Care teams to ensure exceptional client satisfaction.
• Mentor and provide guidance to junior sales or client relations team members when required.
• Prepare sales forecasts, pipeline reports, and strategic account updates for management.

What We're Looking For

• Minimum 5+ years of experience in Sales, Business Development, Client Relationship, or Account Management.
• Proven track record in achieving high-value sales targets.
• Strong consultative selling and negotiation skills.
• Excellent communication and presentation skills in English and Bahasa Indonesia.
• Experience handling premium clients, hospitality, luxury property, banking, wealth management, or lifestyle brands is highly preferred.
• A natural relationship builder who enjoys creating trust rather than hard selling.
• Willing to work on-site in Bogor, West Java with client meetings across Pondok Indah, South Jakarta when required.