Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
At
Liven, our platform is built to help hospitality businesses
save more and work smarter by seamlessly integrating every aspect of their operations from
ordering and payments to
back-of-house management.
Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by
AI-enriched insights and
automated workflows, enabling smarter decision-making and smoother operations at scale.
We're proud to be an
AI-first organisation. By automating repetitive tasks, we free up space for our teams and our customers to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones
- Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
- Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter you'll feel right at home here.
Here's a Quick Glimpse Of Liven
- You can visit Career
- You can visit LinkedIn
- You can Visit Blog
- Acquisition News
About The Role
We are looking for a
commercially driven Senior Business Development Manager to build and own a high-quality pipeline of enterprise and multi-location clients for our loyalty and customer engagement platform.
With
68+ years in enterprise business development, you will be responsible for
sourcing, engaging, and progressing new business opportunities with senior stakeholders across target industries. You will lead front-end deal developmentfrom outbound prospecting and discovery through to shaping solutions and advancing opportunities toward close.
This is a
high-impact, revenue-focused role working closely with the founder and leadership team. You will play a critical role in driving new business growth and establishing a strong foundation for scalable revenue.
What You'll Do
- Enterprise Pipeline Development Own end-to-end pipeline generation by identifying, targeting, and engaging enterprise and multi-location businesses (F&B groups, retail chains, malls, property developers). Build a consistent pipeline of qualified opportunities.
- New Business Acquisition Drive outbound prospecting across multiple channels (LinkedIn, email, calls, events) to secure meetings with senior decision-makers (CMO, Head of Marketing, Digital, Operations).
- Discovery & Commercial Qualification Lead structured discovery conversations to uncover business needs across customer retention, loyalty, CRM, and revenue growth. Qualify opportunities based on commercial potential and strategic fit.
- Solution Development & Deal Progression Work closely with leadership to shape tailored solutions aligned to client objectives. Position our platform effectively and progress opportunities through the sales funnel toward close.
- Stakeholder Management Navigate complex buying groups and build relationships with multiple stakeholders to drive consensus and momentum.
- Market & Vertical Strategy Identify high-value verticals and emerging opportunities. Provide insights on market trends, competitive positioning, and go-to-market strategy.
- Pipeline Management & Forecasting Maintain accurate CRM data, track pipeline health, and manage deal progression with discipline and accountability.
Tools and Frameworks
- CRM: HubSpot, Salesforce, Pipedrive
- Prospecting: LinkedIn Sales Navigator, Apollo, ZoomInfo
- Communication: Slack, Google Meet, Zoom
- Documentation: Notion, Google Workspace
- Methodologies: Account-Based Selling, Consultative Sales, Enterprise Pipeline Management
Qualifications
- 68+ years in business development or enterprise sales, ideally in SaaS, fintech, or digital platforms
- Proven track record of generating pipeline and closing or progressing enterprise deals
- Strong experience engaging senior stakeholders in complex organizations
- Skilled in consultative selling, discovery, and commercial positioning
- Demonstrated ability to build pipeline from scratch through outbound efforts
- Excellent communication, negotiation, and stakeholder management skills
- Highly self-driven with a strong sense of ownership and accountability for results
- Disciplined in CRM usage, pipeline tracking, and follow-through
Good to Have
- Experience in loyalty programs, CRM, customer engagement, or marketing technology
- Background working with F&B, retail, malls, or property developers
- Familiarity with SaaS + custom solution selling models
- Understanding of customer lifecycle, retention strategies, and campaign mechanics
- Existing network in enterprise or mid-to-large business ecosystems
