Job Description

Company Description NIEC Indonesia is an international education consultancy based in Bali, Indonesia, with a strong nationwide presence through branch offices in nine major cities, including Jakarta, Surabaya, and Bandung. The organization is dedicated to empowering Indonesian students to pursue their aspirations of studying abroad by offering trusted guidance and access to world-class education opportunities. NIEC Indonesia views overseas education as a transformative experience that expands perspectives, develops global competencies, and prepares students to succeed in an interconnected world. By supporting students in experiencing new cultures, building international networks, and gaining valuable work and life skills, the company contributes to positive change for families, communities, and Indonesia's future. NIEC Indonesia is committed to shaping globally minded graduates and future leaders who can make a meaningful impact locally and internationally.

Role Description The Senior Branch Manager is a full-time, on-site role based in Jakarta, Indonesia. This position oversees the daily operations of the branch, including managing staff performance, ensuring high-quality student counseling services, and maintaining strong relationships with educational partners and stakeholders. The Senior Branch Manager is responsible for driving branch sales targets, monitoring key performance indicators, and implementing strategies to increase student enrollment and client satisfaction. The role includes supervising marketing and outreach activities, organizing information sessions and events, and ensuring consistent adherence to company policies, service standards, and compliance requirements. The Senior Branch Manager collaborates closely with headquarters and other branches to align branch goals with overall organizational objectives and fosters a positive, performance-driven work environment.

Qualifications

Demonstrated leadership and people management skills, including team supervision, performance coaching, and staff development.
Strong branch operations and business management capabilities, including sales planning, target achievement, budgeting, and KPI tracking.
Excellent client relationship and customer service skills, with experience in counseling, advisory services, or consultative selling, ideally in education or related fields.
Solid communication and interpersonal skills, with the ability to present information clearly, negotiate with partners, and build networks with schools, universities, and other stakeholders.
Strategic and analytical thinking abilities, including problem-solving, decision-making, and the use of data to improve branch performance.
Experience in marketing and outreach activities, such as organizing events, seminars, and campaigns to promote services and attract prospective students.
Proficiency in office and collaboration tools (e.g., Microsoft Office or similar), and comfort working with CRM or student management systems.
Bachelor's degree in Business, Management, Education, Marketing, or a related field; a higher degree is an advantage.
Prior experience in branch management, education consultancy, or a similar leadership role in services or retail is highly beneficial.